The Benazir Income Support Programme (BISP) is a lifeline for millions of low-income families in Pakistan. In August 2025, beneficiaries are receiving the Rs. 13,500 quarterly installment, but many are facing biometric verification failures at payment centers.
This guide explains why biometric failures happen, who is most affected, and how to fix the problem quickly so you can collect your full payment without stress.
Why Biometric Verification Fails in BISP
Biometric verification matches your fingerprints in NADRA’s database with a live scan at BISP payment centers. Failure can happen due to:
- Worn-out fingerprints from farming, domestic work, or heavy labor.
- Age-related fading in fingerprint patterns.
- Incorrect CNIC data in NADRA records.
- Faulty or outdated fingerprint scanners at payment centers.
| Problem | Solution |
|---|---|
| Fingerprint not scanning | Try another BISP payment center, scan all 10 fingers |
| Worn-out fingerprints from work | Update fingerprints at NADRA (Rs. 100–150) |
| Incorrect CNIC data | Correct your details at NADRA |
| Elderly or disabled beneficiary | Apply for manual/nominee payment |
| Payment agent misbehaves | Call 8171 or visit BISP Tehsil Office |
Who Faces the Most Biometric Issues?
- Elderly citizens – Fingerprint ridges naturally fade with age.
- Women in manual labor – Cooking, cleaning, or farming can damage skin texture.
- Disabled persons – Injury or deformities make scanning difficult.
- Residents in remote areas – Less access to NADRA updates increases mismatch chances.
Step-by-Step Solutions for Biometric Failure
- Try Another Payment Center
- Visit HBL Konnect, Bank Alfalah, or another official BISP point.
- Clean and dry hands before scanning.
- Use all 10 fingers for verification.
- Update Fingerprints at NADRA
- Visit your nearest NADRA branch.
- Cost: Rs. 100–150.
- Get an official update slip for proof.
- Visit BISP Tehsil Office
- Carry your CNIC and NADRA slip.
- Request biometric exception processing.
- Apply for Manual or Nominee Payment
- Nominate a trusted male family member to collect payment.
- Disabled and elderly can apply with valid proof.
Required Documents for Biometric Exception Cases
- Original CNIC of the beneficiary.
- NADRA fingerprint update slip.
- CNIC copy of nominee (if applicable).
- Doctor’s certificate for elderly or disabled applicants.
- Any previous biometric complaint slip.
Special Assistance for Elderly & Disabled Beneficiaries
- Manual Payment – Receive payment without fingerprint scanning after office verification.
- Nominee System – Authorize a male family member to collect payments.
- Medical Verification – Disabled beneficiaries must submit a government hospital certificate.
How to Prevent Future Biometric Problems
- Update fingerprints at NADRA every 6 months.
- Avoid using mehndi, oil, or lotion before scanning.
- Keep your hands clean and dry.
- Always save your NADRA update slip.
Quick Action Checklist
Try scanning at another BISP payment center.
Use all 10 fingers.
Update fingerprints at NADRA.
Submit NADRA slip to BISP Tehsil Office.
Apply for manual or nominee payment if issues persist.
Conclusion
Biometric failures can delay your BISP Rs. 13,500 August 2025 payment, but with the right steps—from updating fingerprints to applying for manual payment—you can still get your money without deductions or delays.
Elderly and disabled beneficiaries receive special consideration, so no one is left behind. Keeping documents ready and fingerprints updated ensures hassle-free payments in the future.
FAQs
Yes, but main NADRA offices in bigger cities have better equipment.
Call 8171 or file a complaint at the BISP Tehsil Office.
No fixed deadline, but updating early prevents delays.
Request a duplicate from the NADRA office where you updated it.
